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Welcome to Bloom Stars

Bloom Stars is a fashion brand for provocative printed T-shirts. Our mission is to overspread the idea of how important is to be self-confident and to show our opinions with a message on a simple T-shirt.

Have a Question?

Monday - Friday: 09:00 - 18:30 Sofia 1421, 8 Chervena stena str. +359888 90 9393 bloooomdesign@gmail.com

FAQs

FREQUENTLY ASKED QUESTIONS

  • HOW DO I MAKE A PURCHASE? Shopping at Bloomstars is easy:
      • Use the SHOP link. You can also shop directly from the LOOKBOOKS.
      • Once you have found an item, choose your size and click on the ‘ADD TO CART’ button on the product page.
      • Review the items in your shopping bag by clicking the ‘CART’ link at the top of the page.
      • Click on ‘PURCHASE ORDER’ to complete your order.
  • DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at BLOOMSTARS without creating an account.

However, register with us and you’ll be able to enjoy the following benefits

    • Track your orders and review past purchases
    • Request a return or exchange directly from your account
    • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
    • Save your address and card details so you can shop even quicker next time
  • IS MY PERSONAL INFORMATION KEPT PRIVATE? 

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Terms&Conditions in full.

  • I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To re-set your password, follow the ‘LOST PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

  • WHAT PAYMENT METHODS DOES BLOOMSTARS ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?
  • WHICH DESTINATIONS DOES BLOOMSTARS SHIP TO?

For information on delivery and shipping charges to your destination, view our Shipping options

You are currently viewing the INTERNATIONAL version of our website.

If you are shipping to Europe, your order will be charged in Euros. For Bulgaria, you will be billed in Bulgarian Leva (BGN).

  • HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

BLOOMSTARS delivers to the countries listed below:

  • DO YOU OFFER SAME DAY DELIVERY?

No, we don’t offer same day delivery.

  • IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All your purchases are insured against theft and accidental damage whilst in transit from BLOOMSTARS to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery.

We can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page before proceeding to purchase. If you choose to waive the signature, you accept our terms and conditions and take responsibility for any loss or damage that may occur.

  • HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?

Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please click on the link at the top of our website and select your country from the list of shipping destinations. The total on the order summary page will then show you a breakdown of the costs.

Most countries are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final purchase price.

Whereas when a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties, as well as UK VAT. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs.

  • DOES BLOOMSTARS SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

  • CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

If you need to make any amendments, please write us as soon as possible on bloomstars.info@gmail.com

  • HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your track number to track your package.

  • HOW DO I RETURN OR EXCHANGE AN ITEM?

Making a return or exchange is easy. You have 28 days to decide whether to keep your items and we will collect from your home, work or alternative address for free. To arrange your exchange or return, simply write us an email on bloomstars.info@gmail.com with the reasons why you want to turn or exchange your item.

  • WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

Your refund will either be issued to the original credit card or Paypal account, used to place the order. Shipping costs are not refunded for items using our free collection service.

All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

Please note that it can take up to 10 business days for the refund to appear in your account.

  • DOES BLOOMSTARS HAVE SEASONAL SALES?

BLOOMSTARS offers sales on special occasions. Register for email updates to be notified when our sale starts, and when we offer further reductions.

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